Customer Satisfaction Questionaire Survey On a scale of “1” to “4”, with “1” Representing Complete Dissatisfaction and “4” representing Complete Satisfaction. 1. Overall opinion of Nippon Express 1234N/A 2. Timeliness of response to inquiries by Salesperson 1234N/A 3. Timeliness of response to inquiries by Customer Service 1234N/A 4. Flexibility for Special Requests 1234N/A 5. Knowledge / Information on Current Import, Export or Customs Brokerage Laws 1234N/A 6. Problem solving capabilities 1234N/A 7. Compliance with Instructions 1234N/A 8. Accurate Documentation (incl. SLI Requests / Shipping documents / etc) 1234N/A 9. Pick-up Timeliness / Reliability 1234N/A 10. Delivery Timeliness / Reliability 1234N/A 11. Handling of Cargo 1234N/A 12. Available Range of Services 1234N/A 13. Tracking & Tracing Capabilities 1234N/A 14. EDI / Other Electronic capabilities 1234N/A 15. Rate / Price Competitiveness 1234N/A 16. Billing Accuracy / Timeliness 1234N/A Your message (500 words) (optional)
